Privacy Policy
Last updated: 15 October 2026
MIA Trade and Investment Limited, trading as MOCA Jewelry ("MOCA Jewelry", "we", "us" or "our") operates this online store from Lusaka, Zambia. Our store is powered by Shopify.
This Privacy Policy explains how we collect, use, disclose and protect personal information when you visit mocajewelry.com, place an order, create or use a customer account, contact us, use WhatsApp support, request delivery or pickup, or otherwise interact with MOCA Jewelry.
Information we collect
Depending on how you use the store, we may collect contact details, billing and delivery details, order and transaction information, account details, communications with us, device and browser information, IP address, and information about how you use the website. Payment information may be processed by Shopify and the payment providers made available at checkout.
How we use information
We use personal information to process and fulfil orders; arrange delivery or local pickup; communicate order, payment and pickup updates; provide customer support; prevent fraud and protect the store; improve our services; comply with legal obligations; and, where permitted, provide marketing and advertising.
How information is shared
We may share information with Shopify and service providers that help us operate the store, including payment, hosting, analytics, communications, delivery, fulfilment and customer-support providers. We may also disclose information when required by law, to protect our rights or customers, or in connection with a business transaction.
Cookies and analytics
Our website and service providers may use cookies and similar technologies for essential store functions, security, analytics, remembering preferences, and advertising where enabled. Browser or consent controls may be available depending on your location and the technologies in use.
Retention and security
We retain personal information only for as long as reasonably necessary for the purposes described above, including order administration, legal and accounting obligations, dispute resolution and fraud prevention. We use reasonable administrative and technical safeguards, but no online system is completely secure.
Your rights
Subject to applicable law, you may have rights to request access to, correction of, deletion of, or other action concerning your personal information. We may need to verify your identity before processing a request. Nothing in this policy limits rights available under applicable Zambian law.
International processing
Shopify and other service providers may process or store information outside Zambia. Where required, appropriate legal and contractual safeguards are used for international transfers.
Children
The store is not intended for children to make purchases independently where they are not legally able to do so. If you believe a child has provided personal information improperly, contact us.
Changes
We may update this policy from time to time. The current version will be posted on the store with the updated date.
Contact
MIA Trade and Investment Limited, trading as MOCA Jewelry
Unit 47B, 50A Sable Road, Kabulonga, Lusaka, Zambia
Email: 9591299@gmail.com
WhatsApp: +260 773 537 142